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Renewal FAQs

Frequently asked questions about renewals

Last updated: 23 October 2020


How to renew your registration

I’ve received an email saying I need to submit an application to renew my registration, but I can't find where I do this. 

To renew your registration, log in to your online account and select ‘Renew now’ in the section ‘It’s time to renew your registration’ which is at the top left of the page. If this section does not appear on your online account, it is likely because you:

If you think you should be able to renew, but you do not have the option to do so on your online account, please send us an email with a screenshot of your online account so that we can investigate this further.

I have just changed my address; has a letter about renewal been sent to my previous address? 

You do not need a letter to be able to renew. To renew your registration, log into your online account and select ‘Renew now’ in the section ‘It’s time to renew your registration’.

I currently don’t have access to my work laptop. How do I renew?

You should be able to renew your registration using any device connected to the internet. To renew your registration, log into your online account and select ‘Renew now’ in the section ‘It’s time to renew your registration’. If you do not know your login details, or if you have not activated your account yet, you may want to read our online account guide first.


Payments

Skip to fees for newly registered social workers.

Skip to voluntary removal requests and payment reminders

I paid for 2 years registration with the HCPC last year. Why do I have to pay again?

Most people will have paid for their registration up to 30 November 2020. To renew your registration, you will need to complete the renewal form through your online account. This includes paying the annual £90 registration fee.
   
Read more about registration fees.
Read more about how to renew your registration.
   
If you believe you have already paid for the 2020/21 registration year when you renewed your registration with the HCPC last year, please send us an email with the following information:

  • Full name
  • Social work registration number
  • Date of birth
  • Evidence that you paid for 2 years' registration with the HCPC (this would need to be a bank statement showing the date and amount of payment and who it was paid to)

My employer wants to pay my registration fees. What can I do?

Your employer can pay your fees by:

  • giving you their card details to make a card payment
  • authorising you to set up a Direct Debit mandate to their bank account
  • reimbursing you (if you’ve already paid)

We do not accept purchase orders.

My employer will only refund the money if I pay in full. How do I cancel my Direct Debit so I can pay the full amount?

If you have already paid by Direct Debit, and your employer will not refund this payment, we are not able to help. However, you could cancel your Direct Debit and pay the second half of your registration fees by card in April next year.

Can you send me a receipt of payment so I can request reimbursement from my employer?

If you pay by Direct Debit, you should receive confirmation from GoCardless (our Direct Debit provider) that you have paid the first instalment of your registration fees (£45).

If you pay by card, you should receive an email from GOV.UK Pay that your payment was successful. We will also send a message to your online account inbox to confirm successful payment.

If you have not received either of these, please contact us so we can provide you with a receipt of payment.

Is my Direct Debit (£45) the same as the payment during renewal or have I paid twice? Can you confirm that you only took the one payment?

If you have a Direct Debit set up when you renew your registration, the system will know this and will not ask for additional payment. The only exception is if your Direct Debit has failed. You will then be asked to pay the full amount by card.

Can you confirm that I have a Direct Debit set up?

You can check whether you have a Direct Debit set up by logging into your online account. If you have not activated your online account, you can find more information in our online account guide.

If you have a Direct Debit set up, you will still need to complete the renewals form and record CPD on your online account by 30 November 2020 to renew your registration.

How do I set up a Direct Debit?

The deadline for setting up a Direct Debit for this registration year was 25 September. If you set up a Direct Debit on your online account now, it will be for the next registration year, with the first payment being taken on 1 October 2021.

If you do not have a Direct Debit set up already, you will need to pay your registration fees in full by card when you renew.

Please note, you’re not currently able to set up a Direct Debit on your online account while we process the Direct Debits taken on 1 October 2020.

How do I cancel my Direct Debit?

It is too late to cancel a Direct Debit for this registration year. If your Direct Debit fails, you will be asked to pay your registration fees in full by card when you renew.

If you cancel an old Direct Debit and set up a new Direct Debit on your online account now, it will be for the next registration year, with the first payment being taken on 1 October 2021.

My bank details have changed. Where can I update my Direct Debit?

You cannot change a Direct Debit. But you can cancel your Direct Debit and set up a new one through your online account.

Please note: the deadline for setting up a Direct Debit for this registration year was 25 September. If your Direct Debit fails because the details are no longer correct or there are not enough funds in the account, you will be asked to pay your fees in full by card when you renew.

If you cancel an old Direct Debit and set up a new Direct Debit on your online account now, it will be for the next registration year, with the first payment being taken on 1 October 2021.

Can I use GOV.UK Pay outside the UK?

Yes, you can use GOV.UK Pay outside the UK. If you need support making a card payment through your online account, please email us and provide screenshots with the issues you are experiencing so we can work to resolve this for you.

Voluntary removal (leaving the register)

How do I cancel my social work registration?

If you want to leave the register, you can make a request on your online account.

The online form will ask you for your preferred leaving date. We will try to make this the date that you will be voluntarily removed from the register, if possible.

Your actual leaving date will be at least 10 working days from the day you submit your request to be voluntarily removed. This delay is in the public’s interest. When we receive your request for voluntary removal, we will hold it on file in case a concern is raised about you, so we can hold jurisdiction of your registration.

Once we have processed your request to leave the register, you will receive confirmation. This will include the date on which you will no longer be registered as a social worker.

I want to leave the register in a few months’ time. Can I pay for part of the year?

We do not accept partial payments. You must pay a registration fee for the full year (£90) when you renew your registration. We will not refund part of your registration fee should you decide to leave the register part way through a registration year.

If you have a Direct Debit set up for the 2020/21 registration but leave the register before the second instalment was taken on 1 April, the second instalment would not be taken.

I have submitted a request to leave the register, when will you stop sending me reminders about fee payments?

You are still registered with us for some time after submitting a request to leave the register. Your actual leaving date will be at least 10 working days from the day you submit your request to be voluntarily removed.

This delay is in the public’s interest. When we receive your request for voluntary removal, we will hold it on file in case a concern is raised about you, so we can hold jurisdiction of your registration.

Once we’ve reviewed and accepted your request, we’ll update the register.

You will continue to receive communications and will still need to pay your registration fees while you remain registered.

You will not get a refund if you choose to leave the register during a registration period.

I completed the removal form online which you acknowledged, but my name is still on the register. What else do I need to do to have my name removed?

You are still registered with us for some time after submitting a request to leave the register. Your actual leaving date will be at least 10 working days from the day you submit your request to be voluntarily removed.

This delay is in the public’s interest. When we receive your request for voluntary removal, we will hold it on file in case a concern is raised about you, so we can hold jurisdiction of your registration.

Once we’ve reviewed and accepted your request, you will receive a confirmation letter via email. The confirmation letter will include the date you will no longer be registered as a social worker.

While you will no longer be registered, your name will stay on the register. Your new registration status will be: ‘No longer registered – voluntary removal’.

I applied to leave the register and cancelled my Direct Debit as I am currently working in Scotland and registered with SSSC. Now I have received a notification that I have not paid my renewal fees, what do I need to do?

You are still registered with us for some time after submitting a request to leave the register. This delay is in the public’s interest. When we receive your request for voluntary removal, we will hold it on file in case a concern is raised about you, so we can hold jurisdiction of your registration.

You will continue to receive communications and will still need to pay your registration fees while you remain registered.

If you have cancelled your Direct Debit, you can ignore these payment reminders.

Please note, if you leave the register by not paying your fees, your entry will say ‘No longer registered - failed to renew’ rather than ‘No longer registered - voluntary removal’.

If you have been off work

Skip to questions is about maternity or paternity leave.

I am/have been off work due to being ill and have not been able to complete any CPD. Will I be able to renew my registration?

If you want to remain on the register after 30 November 2020, you will still need to apply to renew your registration. This includes:

  • completing the renewal application form
  • paying the annual renewal fee
  • recording at least one piece of CPD

If you are concerned about CPD due to not being well, you may want to read our guidance on CPD. We do not require CPD to be formal training or courses provided by an employer. The scope is intentionally broad to be as inclusive as possible. 

CPD can be any activity you feel would improve your practice. This could include learning from podcasts, webinars, project work, articles or reviewing your own practice in a particular area. Read more about what counts as CPD.

If you feel that exceptional circumstances apply in your case, contact the CPD team as soon as possible to discuss your concerns.

You may want to read our guidance on self-referrals. We expect registered social workers to inform us if they have a health condition that affects their ability to practise safely and effectively.

If you do not renew your registration, or if you fail to record any CPD, you will be removed from the register on 1 December 2020 and unable to practise as a social worker in England.

Alternatively, you may wish to leave the register whilst you are unwell. If you request to be removed from the register and you then decide to return to the register later, you will need to apply to restore your registration.

I am not currently working and claiming Universal Credit. Do I still have to pay the full fee to renew?

Paying your registration fee is a mandatory part of maintaining your registration with us. We are not able to reduce your registration fees due to claiming Universal Credit.

I stopped working due to COVID-19. I’m not looking for work as a social worker, but this may change next year. Do I need to renew?

You do not have to leave the register if you stop practising. Many social workers choose to stay registered while working in different roles such as teaching on social work courses. There are several registered social workers who work for Social Work England.

If you stop practising but stay registered, you still have to meet the professional standards, including the standard on CPD.

Your decision to leave the register should take into account whether you plan to return to social work practice. You may want to consider staying registered. It does not cost anything to leave the register, but there are fees associated with returning to the register.

I have been retired for several months but want to get back to practice. Can I still renew?

Many social workers choose to stay registered during retirement or while working in different roles such as teaching on social work courses. You do not need to be practising as a social worker to renew your registration.

If you let your registration lapse for more than 2 years, you will need to demonstrate that you have kept your skills and knowledge up to date.

If you have recently joined the register

I only joined the register in August, but I’m being asked to renew my registration now?

Anyone who joined the register before 1 September 2020 will need to renew their registration through their online account by 30 November.

I have just paid a registration fee when I joined the register, why do I have to pay again?

Our registration years run annually from 1 December to 30 November.

If you’ve recently joined the register, you will have paid a registration fee for the last part of the 2019/20 registration year. This means that you have only paid until 30 November 2020.

To renew your registration for the 2020/21 registration year, you also must pay the annual registration fee of £90.

Read more about registration fees.
Read more about renewing your registration.

I’m still looking for employment and have not been able to practise as a social work yet. Do I still need to do CPD?

The requirement to do and record CPD applies to all registered social workers. This includes people who are not working.

You should always be looking for ways to improve your practice so you can provide the best possible support. CPD is not just about attending training courses, it can be any activity you feel would improve your practice. This could include learning from podcasts, webinars, project work, articles or reviewing your own practice in a particular area.

Read more about what counts as CPD.

If you joined the register in the renewal period (1 September to 30 November)

I joined the register in September; do I still need to record CPD?

If you join the register between 1 September and 30 November 2020, it is not mandatory to record CPD during this period, but it would be good practice.

I have just joined the register; do I need to renew my registration?

If you join or rejoin the register between 1 September and 30 November 2020, you will not need to complete a renewal application. However you will still need to pay your registration fee

If you have been or are on maternity/paternity leave

I am on leave/going on leave. Can I pause my registration or have a discount on my registration fee?

If you are currently on maternity or paternity leave (or going on leave soon) but would like to stay registered after 30 November 2020, you will still need apply to renew your registration. This includes:

  • completing the renewal application form
  • paying the annual renewal fee
  • recording at least 1 piece of CPD

We are not able to reduce your registration fees due to maternity or paternity leave.

Alternatively, you can request to leave the register while you are on maternity or paternity leave. It does not cost anything to leave the register, but there are fees associated with returning to the register.

If you leave the register and then want to return after you come back from maternity or paternity leave, you will need to apply to restore your registration.

Your decision to leave the register should take into account whether you plan to return to social work practice. You may want to consider staying registered.

I am on maternity or paternity leave. What can I do for CPD?

The requirement to do and record CPD applies to all registered social workers. This includes people who are on maternity or paternity leave.

You should always be looking for ways to improve your practice so you can provide the best possible support. CPD is not just about attending training courses, it can be any activity you feel would improve your practice. This could include learning from podcasts, webinars, project work, articles or reviewing your own practice in a particular area.

Read more about what counts as CPD.

If you are not currently practising

I am not currently working as a social worker. Do I still renew?

You do not need to be practising as a social worker to renew your registration. Many social workers are registered while working in different roles such as teaching on social work courses. There are several registered social workers who work for Social Work England.

If you are not practising but want to remain on the register after 30 November 2020, you need to apply to renew your registration. This includes:

  • completing the renewal application form
  • paying the annual renewal fee
  • recording at least one piece of CPD

We will not tell you what CPD you should do, but we encourage you to be creative with your learning. This includes the things you’re already doing in your role which show how you meet the CPD standard.

It's important that your learning is relevant to your role. Your CPD should be about the application of your learning.

Read more about what counts as CPD.


If you have or are planning to move abroad

I have recently moved outside England and plan to practise there in future. Is it ok to let my registration with Social Work England lapse?

If you are moving to a new country, you may want to leave the register as your registration only allows you to practise in England. It is up to you whether you want to remain registered with us if you plan to practise as a social worker in another country.

Your decision to leave the register should take into account how long you will be abroad and if you plan to return to social work practice in England. If you are only away for a short amount of time, you may want to consider staying registered as there are fees associated with returning to the register.

You can request to leave the register through your online account, or alternatively, just let it lapse. Please note that we will not refund any portion of your registration fee regardless of when you leave the register.

I’m currently abroad and not sure when I will return to England. Can my registration be paused/put on hold?

You can either renew your registration or leave the register by letting your registration lapse. It is not possible to pause a registration.

If you let your registration lapse, but then later decide that you want to return to the register, you will have to apply to restore your registration.

Your decision to leave the register should take into account whether you plan to return to social work practice. You may want to consider staying registered as there are fees associated with returning to the register.

Problems logging in or using the online account

Errors or loading problems

If you are having issues with our website or the online account not working as expected, it may be related to the browser you are using, or your internet settings.

Following the steps in our web support guide may help solve the problem.

I want to change my email address on my online account, but I can’t find it?

You will not be able to change your email address if you have started an application to renew your registration. As soon as you have submitted your application, you should be able to change your contact details again.

If you have not started a renewal application and you are not able to change your email address on your online account, please send us an email with a screenshot of your online account so that we can investigate this further.


My email address has changed/I do not have access to my old email address so I can’t activate my online account

If you don’t know the email address you used to register with HCPC, or no longer have access to it, please contact us with the following information:

  • your full name
  • your date of birth
  • your home postal code
  • the email address you currently have registered on your account
  • the email address you would like to be registered with

We will then be able to update the email address registered to your online account.

Once that’s done, you will be able to activate your online account with your new email address. Please read our online account guide for information about how to do this.

I have not received a confirmation code

It may take a few minutes for a confirmation code to come through to your email inbox. Remember to check your junk folder.

If you were previously registered with HCPC, and you are trying to activate your account, it’s important you use the primary email which you provided to HCPC. If you don’t know which email address you provided to HCPC, see ‘If you don’t have access to your old email address’ (above).

My confirmation code has expired/is not working

Confirmation codes expire after 2 minutes. If the code we sent you has expired or is not working, you can request a new code by selecting 'resend code'.

I have forgotten my password

If you’ve forgotten the password you use to log in, you can reset your password.

It has taken 3 days to get the confirmation code for password reset. When I go back to the website, it’s expired so I have to ask for another one which is delayed again.

The confirmation code for resetting your password should come through quickly. If you are experiencing delays, you contact us so we can help you access your online account.

My issue is not listed above

If none of the above helps resolve your account issue, please contact us. When you tell us about an issue with the online account, please include screenshots and as many details as possible.

Renewal form

The renewal form is asking me to upload evidence for a change of address or phone number. What should I upload?

You will only be asked to upload evidence if you have updated personal details such as your:

  • name
  • date of birth
  • nationality
  • gender

Read more about what documents you can upload to evidence changes to your personal details.

You do not need to upload evidence if you are changing your contact details such as phone number, email address or home address.

If the form is asking you to upload evidence, this should be because you have made changes to your personal details.

If you have not made changes to your personal details and it is still requiring you to upload evidence, please send us an email with a screenshot of the page so that we can investigate this further.

I have tried to put my manager’s email address in my employment details, but it is saying that it is not valid. What should I do?

If you have copied and pasted the email address into the box, it could be that there are characters or spaces which our system is not able to recognise as a valid email address. 

Try typing your manager's email address into the box, ensuring that there are no spaces or special characters before or after the address.  If you have done this and you are still experiencing issues, please send us an email with a screenshot of what you can see so that we can investigate this further.

I work for an agency. How do I complete the employer detail section?

When adding a new employment in the renewal form, you can choose from 4 options:

  • Employed by an organisation (for example, a local authority or the NHS)
  • Employed by an umbrella company
  • Self-employed – sole trader (for example, consultant or trainer)
  • Self-employed – limited company

If you work for an organisation (such as a council) but you are employed by an agency, you should use the ‘Employed by an umbrella company’ option.

I am not currently employed. Where do I put this on the form?

You do not need to tell us if you are currently unemployed. But if you do want to tell us about your situation, you can provide details in the box ‘Additional information’ below ‘Employment details’.

What date do I have to add for my employment details? I can’t remember or find the date I first started my social work post.

If you are not sure of the exact date that you started your current post, please provide the estimated month and year.

Why do I have to provide my work address and manager’s name and contact details?

During the application process, we will ask you to provide details of your employment for the past 12 months, including any social work employments you have had outside the UK.

We need details of your employment history to secure public protection. This is to investigate concerns raised about you, or to tell employers about any concerns raised about you or if you have been removed from the register.

Your current employer's town will be disclosed on the online register, so it’s important that it’s is up to date.

I am not registered with any other regulators. How do I move on to the next step of the renewal form?

You only need to provide details of any other social work or healthcare regulators which you are currently registered with. If you are not registered with any other regulators, then you just need to confirm that this is correct and select ‘Save and continue’.

You do not need to provide details of your registration with HCPC.

Do I have to declare a driving offence of driving and using a mobile phone.

Please read our guidance on safe and effective practice. We would encourage you to read the guidance before applying so you understand, and correctly declare, any issues.

Can I add or change information in my renewal application after I have submitted it?

You cannot make any changes to your renewal application after you have submitted it.

The only exception is CPD. You can continue to edit CPD after you have submitted your application through ‘Your CPD’ on your online account.

To edit CPD entries, log in to your online account and go to ‘Your CPD’. Find your CPD overview at the bottom of the page. This will show the CPD entries you have recorded. Select ‘Edit’ to open the CPD entry. You can also delete or upload attachments in this way.

Remember to submit CPD entries again if you make any changes.

CPD

I am/have been off work due to being ill and have not been able to complete any CPD. Will I be able to renew my registration?

If you want to remain on the register after 30 November 2020, you will still need to apply to renew your registration. This includes:

  • completing the renewal application form
  • paying the annual renewal fee
  • recording at least one piece of CPD

If you are concerned about CPD due to not being well, you may want to read our guidance on CPD. We do not require CPD to be formal training or courses provided by an employer. The scope is intentionally broad to be as inclusive as possible. 

CPD can be any activity you feel would improve your practice. This could include learning from podcasts, webinars, project work, articles or reviewing your own practice in a particular area. Read more about what counts as CPD.

If you feel that exceptional circumstances apply in your case, contact the CPD team as soon as possible to discuss your concerns.

You may want to read our guidance on self-referrals. We expect registered social workers to inform us if they have a health condition that affects their ability to practise safely and effectively.

If you do not renew your registration, or if you fail to record any CPD, you will be removed from the register on 1 December 2020 and unable to practise as a social worker in England.

Alternatively, you may wish to leave the register whilst you are unwell. If you request to be removed from the register and you then decide to return to the register later, you will need to apply to restore your registration.

I have not been able to work since registering. Do I still need to do CPD for this year?

The requirement to do and record CPD applies to all registered social workers. This includes people who are not working.

You should always be looking for ways to improve your practice so you can provide the best possible support. CPD is not just about attending training courses, it can be any activity you feel would improve your practice. This could include learning from podcasts, webinars, project work, articles or reviewing your own practice in a particular area.

Read more about what counts as CPD.

I joined the register in September; do I still need to record CPD?

If you join the register between 1 September and 30 November 2020, it is not mandatory to record CPD during this period, but it would be good practice.

I am on maternity or paternity leave. What can I do for CPD?

The requirement to do and record CPD applies to all registered social workers. This includes people who are on maternity or paternity leave.

You should always be looking for ways to improve your practice so you can provide the best possible support. CPD is not just about attending training courses, it can be any activity you feel would improve your practice. This could include learning from podcasts, webinars, project work, articles or reviewing your own practice in a particular area.

Read more about what counts as CPD.

I have submitted my renewal and uploaded CPD. But it is still saying that I need to upload a CPD before the end of November?

It could be that you have saved your CPD as a draft but not submitted it yet. If your CPD has not been submitted, the system will continue to ask you to complete your CPD. You can check this by logging into your online account.

It could also be that the date of your CPD is before 1 December 2019. If that’s the case, the CPD will not count towards your application to renew your registration.
CPD must be dated between 1 December 2019 and 30 November 2020.

If you have uploaded CPD that is dated after 1 December 2019, please contact us so we can investigate this further. It may be helpful for you to send screenshots of your online account where you have logged CPD to help us resolve the issue.

What is the deadline for uploading (can no longer upload after this date) CPD?

CPD is a requirement of your registration which means you must record CPD every year.

The registration year runs from 1 December to 30 November. This means that to be able to renew your registration, you must have recorded CPD on your online account by 30 November 2020.

We would strongly advise that you record CPD on your online account as soon as possible.

CPD recorded after 30 November 2020 (and which has a date after 30 November 2020) will count towards the following registration year (1 December 2020 to 30 November 2021).

 

Confirmation of renewal

I’ve received an email reminding me to renew, but I have already done it. The initial sign in message on my online account also states that I need to renew. Could this be updated please?

If you have submitted your application to renew, you will find a reference number beginning ‘RN’ on your online account overview. If you do no not have a reference number, you will see ‘continue application’ on the online account overview and will need to submit your application to renew.

I have paid my Direct Debit, but your email said that I still need to renew?

If you have paid your registration fee instalment by Direct Debit on 1 October and have not yet started your application, or have paid your fee of £90 but have not submitted your application, you still need to complete your application before 30 November 2020.

You can apply to renew your registration on your online account.​

I've submitted my renewal form and paid my reregistration fees, but I've not heard anything. When will I get confirmation?

We will let you know our decision after 30 November.

My employer is requesting my renewal confirmation, but I do not have this yet. What do I do?

You may want to tell your employer to check our register after 1 December.

Please note that it may take a few days or, in some cases, weeks to update entries on the register. This would not necessarily mean that your registration will have expired. You can continue to practise as a social worker whilst the register is being updated.

The register still says that I am registered until 30 November even though I have renewed. When will you update it?

We will update the register from 1 December to reflect the new registration year. This means that some social workers may have a ‘registered until’ date of 30 November 2020 whilst the register is updated.

This does not necessarily mean that your registration will have expired. It may take a few days or, in some cases, weeks to update a social worker’s entry on the register. You can continue to practise as a social worker whilst the register is being updated.

We will contact social workers who have not had their renewal application accepted directly to discuss next steps.

As an employer, how do I tell the difference between a registration which has not been renewed and one that is in the process of being updated?

People who have not had their registration renewed will have the registration status ‘No longer registered - failed to renew’.

I have submitted my renewal and uploaded CPD. But it is still saying that I need to upload a CPD before the end of November?

It could be that you have saved your CPD as a draft but not submitted it yet. If your CPD has not been submitted, the system will continue to ask you to complete your CPD. You can check this by logging into your online account.

It could also be that the date of your CPD is before 1 December 2019. If that’s the case, the CPD will not count towards your application to renew your registration.
CPD must be dated between 1 December 2019 and 30 November 2020.

If you have uploaded CPD that is dated after 1 December 2019, please contact us so we can investigate this further. It may be helpful for you to send screenshots of your online account where you have logged CPD to help us resolve the issue.

If your question has not been answered

We want to make sure that our website answers all your questions about renewing your registration. Please tell us if your question has not been answered on this page.

Please note that you will not get a reply to your question. We will only use your response to help us quickly improve the information on our website.
Completing this form will take around 1 to 2 minutes.

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