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Accessibility statement

This website is run by Social Work England. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours and contrast levels and add custom stylesheets

  • Zoom in up to 300% without the text spilling off the screen

  • Navigate most of the website using just a keyboard

  • Navigate most of the website using speech recognition software

  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.


How accessible this website is

We know some parts of this website are not fully accessible:

  • You cannot modify the text size but you can zoom in.

  • The raise a concern form may be difficult to operate with keyboard navigation and speech input.

  • Search result and news filters are not accessible to some assistive technologies.

  • When using search the register some paging links (for example first or last links) are disabled but this information may not be perceived by some screen readers.

  • Required form fields are not always indicated consistently throughout this site.

  • Older PDF documents such as inspection reports, are not fully accessible to screen readers as they are not tagged properly.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us.

Email: [email protected]

Call: free phone 0808 196 2274

Address: 1 North Bank, Blonk Street, Sheffield S3 8JY

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us.

Email: [email protected]

Call: free phone 0808 196 2274

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Visiting us in person

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Social Work England is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

  • Text can't be resized using browser settings. This fails WCAG 2.1 success criterion 1.4.4 Resize text (Level AA).

  • A small number of pages in the online account area do not have a first level heading. This fails WCAG 2.1 success criterion 2.4.2 Page Titled (Level A).

  • Keyboard focus order is not always logical and usable. This fails WCAG 2.1 success criterion 2.4.3 Focus Order (Level A).

  • Keyboard focus on form elements sometimes triggers error messages. This fails WCAG 2.1 success criterion 3.2.1 On Focus (Level A).

  • Required field text instructions not always provided. This fails WCAG 2.1 success criterion 3.3.2 Labels or Instructions (Level A).

  • Sorting and news filters are hidden to assistive technology. This fails WCAG 2.1 success criterion 4.1.2 Name, Role, Value (Level A).

  • Disabled link states are not defined programmatically. This fails WCAG 2.1 success criterion 4.1.2 Name, Role, Value (Level A).

We plan to address all Level AA WCAG 2.1 non-compliance issues by September 2020.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents
Many of our older PDFs do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

How we tested this website

This website was last tested in November 2019. The test was carried out by CDS. The website was audited for WCAG compliance and it was tested with users with a range of accessibility needs.

The WCAG-EM methodology was used to audit a representative sample of pages found in the website. The website was tested with a range of assistive technologies including screen readers, speech recognition software and adapted displays to test different contrast and zoom adaptations. We tested across a range of browsers and devices.

We user tested several pages and key user journeys with people with a range of accessibility needs, using a mixture of assistive technologies and adapted displays.

What we’re doing to improve accessibility

We will continue to strive for WCAG 2.1 Level AA compliance as this website evolves. We are committed to accessibility testing and service audits as well as and gathering feedback from our users to make sure we provide an accessible service for all.

This statement was prepared on 25 November 2019. It was last updated on 6 August 2020.