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Accessibility

Accessibility statement


This website is run by Social Work England. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours and contrast levels and add custom stylesheets

  • Zoom in up to 300% without the text spilling off the screen

  • Navigate most of the website using just a keyboard

  • Navigate most of the website using speech recognition software

  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • You cannot modify the text size but you can zoom in

  • Older PDF documents e.g. Inspection reports, are not fully accessible to screen readers as they aren’t tagged properly

  • Some of our forms are difficult to operate with speech input e.g. raise a concern. Where possible we advise using a keyboard to select answers

  • After operating the next button in the raise a concern forms, keyboard users may need to navigate back up to access the form content as keyboard focus is set to the page footer - this may trigger an error warning

  • My account pages have multiple main regions so keyboard shortcuts to landmark regions may be confusing

  • Some accordion headers contain empty link values and do not link to another page

  • Visible labels for search fields e.g. website search and search for approved courses do not always match the html label and speech input users may need to use the "click text field" command

  • Required form fields are not always indicated - if you submit an empty required field you will be informed with an error message

  • Search result and news filters are not accessible to some assistive technologies

  • Some paging links (e.g. first or last links) are disabled but this information may not be perceived by some screen readers

  • Some status updates aren’t announced to screen readers e.g. contact us form submission, search results and loading status

  • Some parts of the My Account are incorrectly announced as clickable areas to NVDA screen readers

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us.

Email: [email protected]

Call: free phone 0808 196 2274

Address: 1 North Bank, Blonk Street, Sheffield S3 8JY

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us.

Email: [email protected]

Call: free phone 0808 196 2274

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Visiting us in person

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Social Work England is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

  • News author graphic alt text doesn’t provide an accurate text alternative. This fails WCAG 2.1 success criterion 1.1.1 Non-text Content (Level A).

  • Skipped or incorrectly nested headings are found in some pages in the website. This fails WCAG 2.1 success criterion 1.3.1 Info and Relationships (Level A).

  • Multiple main landmark regions are present in My account. This fails WCAG 2.1 success criterion 1.3.1 Info and Relationships (Level A).

  • Table captions and headings are not always marked up appropriately in My account pages. This fails WCAG 2.1 success criterion 1.3.1 Info and Relationships (Level A).

  • Text can't be resized using browser settings. This fails WCAG 2.1 success criterion 1.4.4 Resize text (Level AA).

  • A small number of pages do not have a first level heading. This fails WCAG 2.1 success criterion 2.4.2 Page Titled (Level A).

  • Keyboard focus order is not always logical and usable. This fails WCAG 2.1 success criterion 2.4.3 Focus Order (Level A).

  • Accordion headers sometimes contain empty links. This fails WCAG 2.1 success criterion 2.4.4 Link Purpose (In Context) (Level A).

  • The link purpose of some links is unclear especially to screen readers. This fails WCAG 2.1 success criterion 2.4.4 Link Purpose (In Context) (Level A).

  • Misleading title text is used on some content links. This fails WCAG 2.1 success criterion 2.4.4 Link Purpose (In Context) (Level A).

  • Invalid link values are present in My account pages. This fails WCAG 2.1 success criterion 2.4.4 Link Purpose (In Context) (Level A).

  • Some links do not have focus visible styles. This fails WCAG 2.1 success criterion 2.4.7 Focus Visible (Level AA).

  • Some search form labels have visible labels that differ from html label. This fails WCAG 2.1 success criterion 2.5.3 Label in Name (Level A).

  • Keyboard focus on form elements sometimes triggers error messages. This fails WCAG 2.1 success criterion 3.2.1 On Focus (Level A).

  • The website search and breadcrumbs don't appear consistently across all pages. This fails WCAG 2.1 success criterion 3.2.3 Consistent Navigation (Level AA).

  • Instructions and labelling are not consistent for various search functions. This fails WCAG 2.1 success criterion 3.2.4 Consistent Identification (Level AA).

  • Required field text instructions not always provided. This fails WCAG 2.1 success criterion 3.3.2 Labels or Instructions (Level A).

  • Sorting and news filters are hidden to assistive technology. This fails WCAG 2.1 success criterion 4.1.2 Name, Role, Value (Level A).

  • Disabled link states are not defined programmatically. This fails WCAG 2.1 success criterion 4.1.2 Name, Role, Value (Level A).

  • The My account pages contain some broken ARIA references and ARIA labels. This fails WCAG 2.1 success criterion 4.1.2 Name, Role, Value (Level A).

  • Status messages are not always announced to screen readers. This fails WCAG 2.1 success criterion 4.1.3 Status Messages (Level AA).

  • We plan to address all Level AA WCAG 2.1 non-compliance issues by September 2020.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

How we tested this website

This website was last tested in November 2019. The test was carried out by CDS.
The website was audited for WCAG compliance and it was tested with users with a range of accessibility needs.

The WCAG-EM methodology was used to audit a representative sample of pages found in the website. The website was tested with a range of assistive technologies including screen readers, speech recognition software and adapted displays to test different contrast and zoom adaptations. We tested across a range of browsers and devices.

We user tested several pages and key user journeys with people with a range of accessibility needs, using a mixture of assistive technologies and adapted displays.

What we’re doing to improve accessibility

We will continue to strive for WCAG 2.1 Level AA compliance as this website evolves. We are committed to accessibility testing and service audits as well as and gathering feedback from our users to make sure we provide an accessible service for all.

This statement was prepared on 25 November 2019. It was last updated on 28 November 2019.