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Important: Annual renewal opens on 1 September. Check your details are up-to-date on your online account now.

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Online account

You need an online account to apply to join the register, record CPD, renew your registration annually and pay your registration fees. 

Online account: activate or set up

What you need to do

Applications to renew your registration now take place annually from 1 September to 30 November. You must apply to renew your registration using your Social Work England online account during this time. 

You also need an online account to:

If you are applying to join the register for the first time, you need to set up a new account.

Set up a new account

If you already have an online account, you can log in with your existing details and apply to restore your application. 

If you were previously registered with HCPC, and you do not have an online account, you can email [email protected]

Please make the subject of your email ‘Request restoration account’. In your email, you should confirm:

  • the name you were last registered under
  • your date of birth
  • your previous registration number
  • the home postcode we’re likely to have on our system.

This will help us ensure that we’re giving access to the right person. 

Update your details on your online account

It’s your responsibility to make sure that the information we hold about you is up to date

You must tell us if any of your details change as soon as possible. It is your responsibility to make sure that all the information we hold about you is up to date and accurate throughout your registration.

This includes your personal, contact and employment details as well as any information relevant to your fitness to practise. Failure to inform us of any changes could lead to you being suspended or removed from the register.

You can update your personal, contact and employment details on your online account

If any of your contact details such as your email address, phone number or address have changed, you can update them in the section ‘Your contact details’ on your online account

We use your contact details to send you important messages about your registration, so it is important that you tell us if your contact details have changed as soon as possible.

You can update your employer’s contact details or add a new employer in the section ‘Your current employer’ on your online account

Your employer’s town will be disclosed on the online register, so is important that you make sure this is up to date.

You can update your name in the section ‘About you’ on your online account

You must inform us if you are practising under a new name.

You will need to provide evidence of your name change such as:

  • your birth certificate (if you are changing your name following divorce)
  • a deed poll
  • your passport
  • a marriage or civil partnership certificate showing both names (if you are changing your name following marriage or civil partnership)
  • your degree absolute or final order showing both names (if you are changing your name following divorce)
  • a document that shows you are using your new name (for example a payslip or letter from your employer)

If you wish to update your gender identity, please read our guidance on gender identity

 

You can update your nationality in the section ‘About you’ on your online account

If you need to evidence a nationality change, you can upload one of the following:

  • Passport
  • Driving licence
  • National identity card

All documents must be clear colour copies.

You can set up a new Direct Debit on your online account

Read more about how to pay your registration fees

To make a change to your Direct Debit, you need to cancel it and set up a new Direct Debit on your online account

Read more about how to pay your registration fees

Problems logging in or using the online account

Frequently asked questions

If you are having issues with our website or the online account not working as expected, it may be related to the browser you are using, or your internet settings (such as accepting cookies).

Following the steps in our web support guide may help solve the problem.

If you're applying for restoration and you don’t know the email address you used to register with HCPC, or no longer have access to it, please contact us with the following information:

  • your full name
  • your date of birth
  • your home postal code
  • the email address you currently have registered on your account
  • the email address you would like to be registered with

We will then be able to update your email address so you can log into your online account.

It may take a few minutes for a confirmation code to come through to your email inbox. Remember to check your junk folder.

If you're applying for restoration and were previously registered with HCPC, it’s important you use the primary email which you provided to HCPC.

If you don’t know which email address you provided to HCPC, see ‘If you don’t have access to your old email address’ (above).

Confirmation codes expire after 2 minutes. If the code we sent you has expired, you can request a new code by selecting 'resend code'.

If you’ve forgotten the password you use to log in, you can reset your password

The website may be slow during busy times. If there are problems with our website, we will provide more information on the homepage

If none of the above helps resolve your issue, please contact us

When you tell us about an issue with the online account, please include screenshots and as many details as possible.

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