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You can tell us about feedback you’ve received to evidence that you have met standard 4.1


You can tell us about feedback you’ve received to evidence that you have met standard 4.1

Last updated: 10 February 2020

Why feedback is important

Feedback is crucial to social work practice. It’s important to be open to receiving feedback, whether positive or critical. It’s also important for improving self-awareness. Feedback will help you to grow and improve in a way that informs your practice and helps you identify areas for future learning.

Though you may not agree with the feedback you get, it’s important to listen to the views of others and understand their experiences of your practice. Finding out what works and what’s beneficial to those people and then acting on the feedback to make positive changes to your practice, will help you improve the support you provide.

What you could do

To evidence that you meet standard 4.1, you need to tell us about the feedback you’ve received. You should reflect on that feedback and tell us how you’ve used what you’ve learned to make changes to your practice.

Include feedback from people with lived experience of your practice

You could ask for feedback from the people who experience or know your practice. It is entirely your decision who you think is best placed to feedback on your practice and it’s important that you include people you support if possible and appropriate. For example, it could be a conversation about how things have changed in their lives, a thank you card or more formal feedback given when your social work involvement ends.

Try to get feedback on different areas of your practice

You could also think about how you ask for feedback. What’s the most appropriate way of communicating with people to get a range of feedback? How can you get feedback on different areas of your practice?

Asking for feedback from a range of people in a variety of ways will make sure that it covers a broad range of your practice. Asking more than one person also allows you to identify common themes in the feedback you receive.

You can read more about how to ask for feedback.

What counts as feedback

Feedback could:

  • be a formal or informal discussion with colleagues and/or people you support
  • be a letter, a review, a meeting with your supervisor, or any other way someone can express their experiences of your practice
  • also include negative feedback or complaints or quality assurance audits of your work

Feedback can be recorded as CPD when you take comments and observations from those who experience or have knowledge of your practice, reflect on them, and make changes to improve the support you’re providing.

Self reflection

How do you know the changes that you have made to your practice because of feedback have had a positive impact?

This question appears on the structured form, to help you explain how you meet standard 4.1. You could also use it as a starting point for your reflection on the unstructured form, if you wish.

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