Contact details
You can contact us 9am to 5pm Monday, Wednesday, Thursday and Friday and 10am to 5pm (BST) Tuesday (excluding bank holidays).
Phone lines and email enquires - Friday 12 June 2026
Due to a staff training event, our phone lines will be closed and we will operate a limited email enquiry service on Friday 12 June 2026.
If your email is urgent (or relates to a freedom of information or subject access request) please email us at [email protected] which will be monitored throughout the day. We apologise for any inconvenience this may cause.
Get in touch
Opening hours
9am to 5pm (BST) Monday, Wednesday, Thursday and Friday and 10am to 5pm (BST) Tuesday (excluding bank holidays).
Website support
If you're having website issues, read our website support guide. You may also want to read our online account guide.
Phone
Registration and advice
Registration and advice - outside the UK
+44 (0)114 349 4308
Our staff are dedicated to treating every person with courtesy and respect. We ask that you show them the same consideration in return. We do not tolerate unreasonable or abusive behaviour directed at our staff.
Address
1 North Bank, Blonk Street, Sheffield, S3 8JY, UK
Please make an appointment if you wish to visit our offices. We are unable to accommodate any visitors to our offices who do not have a prior appointment. Any visitors who arrive without a prior appointment will be supported to make an appointment for a future date.
To arrange to visit our offices in person, please contact your case officer who will be able to facilitate this.
Safeguarding and services
You should contact your local council or NHS trust if you:
- are worried about a child or adult
- need access to health care
- are unhappy about services you, or another person, are receiving (contact their complaints team)
Find your local council
Find NHS services near you
If you're worried about someone and it's an emergency, contact the police. We do not directly manage safeguarding concerns.
Fitness to practise concerns
If you have concerns about a social worker's fitness to practise, you should raise a concern with us. Read more about what we can investigate.
If you have concerns about another regulated professional, for example a doctor or a nurse, these organisations may be able to help.
What we do with personal data
For information about what we do with personal data see our privacy notice.