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FAQs: Registration renewal outcomes

If you have a question about your registration renewal, you may want to read our frequently asked questions.

FAQs: Registration renewal outcomes

Last updated: 17 December 2020

Questions about the outcome of your renewal application

Questions about restoring your registration

For employers

Support

More information



Questions about the outcome of your renewal application

Why does my status still say: ‘Registered until 30 November’?

We are currently updating the register to reflect the new registration year. This means that some social workers may still have a ‘registered until’ date of 30 November 2020 whilst the register is updated. You can continue to practise as a social worker whilst the register is being updated.

Delays in updating the register could be due to you not recording CPD. You will be contacted by our CPD team regarding your next steps if this is the case. Alternatively, it could be due to us still considering any declarations you have made, which is in the interest of public protection.

Once your application to renew your registration is accepted, this will automatically be updated on our live register. If your application to renew your registration is not accepted, we will contact you to discuss next steps.

Will I be added to the coronavirus temporary register if I didn’t renew my registration?

Under the powers given to us by government, temporary registration remains in place for as long as it is required during the pandemic. All those who have not renewed their registration this year will now be given temporary registration status. This applies to a very small number of social workers who failed to renew their registration between September and November 2020.

This is a temporary measure. If you want to use the protected title of ‘social worker’ in the future, you must apply to restore your registration.

Unless you receive written communication from us advising that you have been granted temporary registration, you will not be able to practise as a social worker.
It is also important to remember that temporary registration will only remain in place until we are advised that the emergency is over from the Secretary of State. Once this happens, all temporary registrations will end 14 days after the date we are notified. We are not able to advise when the temporary register will close.

Temporary registration status does not give you the same rights as full registration status and you can be removed from the register at any time. If a concern is raised about them that meets our triage test whilst they have temporary registration, they will automatically be removed without an investigation.

If you are removed from the list of social workers with temporary registration because of a concern raised during that period, you must declare this as part of the restoration process. We will then consider it as a fitness to practise declaration through our standard process.

Our website has more information about temporary registration.

I thought I had renewed my registration, but the register is saying I’ve been removed for failure to renew. Why is this?

You did not submit a renewal application

It may be that you did not click ‘submit’ on your application after paying your fee.

When you submitted an application to renew, we send an email confirming this entitled “Registration renewal application received.” This can also be found on your online account in the “Your messages” section inbox. If you did not receive this confirmation email, it is likely that you did not submit your application.

If you did receive this email or have an RN reference number, please email us so we can investigate further.

You did not pay your registration fees

Annual registration fees are usually paid in full (£90) when you renew your registration or by Direct Debit in 2 instalments, 1 October (£45) and 1 April (£45).
Your registration will not have been renewed if your Direct Debit failed and you did not respond to the payment request for outstanding fees.

We will have sent you several reminder emails since attempting to take payment by Direct Debit on 1 October to inform you that you need to log in to your online account to make a secure online card payment for the full £90.

If you believe that you have paid the registration fee, please send us an email providing evidence, including a bank statement or screenshot of your online banking showing the money leaving your account. We can then investigate this further.

You joined the register after 1 September 2020 and did not pay your registration fees for the 2020/21 registration year

Because you joined the register after 1 September 2020, you were not required to complete a renewal application form or submit CPD. You only needed to pay your registration fees (£90) to renew your registration for the 2020/21 registration year.

If you believe that you have paid your fees for the 2020/21 registration year, please send us an email providing evidence, including a bank statement or screenshot of your online banking showing the money leaving your account. We can then investigate this further.

Something happened at the end of November and I couldn’t apply to renew my registration. What can I do now?

The renewal period runs annually between 1 September and 30 November. You are required to submit a renewal application form, pay the registration fee and record CPD by 30 November each year to renew your registration. This enables us to protect the public by ensuring that you are capable of safe and effective practice.

Our rules were signed off by the Secretary of State, and there is no flexibility for individual circumstances.

As the renewal period is now closed and you did not renew your registration, you will need to apply to restore your registration if you would like to return to the register. Please read our restoration guidance before applying to make sure you provide all the required information and documentation.

You will not be able to practise as a social worker unless you apply to restore to the register. Please note: You cannot practise until your application is approved. Anyone who uses the title without being registered is committing an offence and may be prosecuted.

If you feel your personal circumstances should lead to the restoration fee being waived, you can write a letter to the head of registration and attach it to your restoration application for consideration.

I’ve had an email/letter saying I’ve not recorded CPD and have to do so within 21 days.

Please read the guidance on failure to record valid CPD.

Can I get a refund for my registration fee since I fell off due to failure to renew?

Registration fees are non-refundable because it’s your responsibility to renew your registration. However, if you apply to restore your registration, we will look at any fees paid in the renewal period and see if we can allocate that to your registration fee if your application is approved.

You will still be required to pay the restoration fee for us to assess your application. You can read our fees guidance for more information.

I paid my registration fee, but I was removed from the register. Do I have to pay the restoration fee and then the full registration fee again?

If you have been removed from the register, it is because you did not complete all the renewal requirements.

You may want to read: ‘I thought I had renewed my registration, but the register is saying I’ve been removed for failure to renew. Why is this?’

We have sent you several reminder emails throughout the renewal period to inform social workers that they need to renew their registration.

As the 30 November deadline has passed and you did not renew your registration, you will need to apply to restore your registration if you would like to return to the register.

Please read our restoration guidance before applying to ensure you provide all the required information and documentation. You will not be able to practise as a social worker unless you apply to restore to the register. You cannot practise until your application is approved. Anyone who uses the title without being registered is committing an offence and may be prosecuted.

Registration fees are non-refundable. However, if you apply to restore your registration, we will look at any fees paid in the renewal period and see if we can allocate that to your registration fee if your application is approved.

You will still be required to pay the restoration fee for us to assess your application.

If you feel you have any personal circumstances that should lead to the restoration fee being waived, you can write a letter to the Head of Registration and attach it to your restoration application for consideration.

You can read our fees guidance for further information.

I submitted a voluntary removal request. Why does the register say I've failed to renew?

Once we receive a request to leave the register, there is a holding period of 10 working days before we can process this.

The holding period is in the public’s interest. When we receive your request for voluntary removal, we will hold it on file in case a concern is raised about you, so we can hold jurisdiction of your registration.

If you submitted a voluntary removal request within 10 working days of the renewals deadline (30 November 2020), we would have been unable to process your request to leave the register in the 2019/20 registration year.

This means that you were still registered at the end of the renewal period, which is why the register says that you failed to renew. 

You can read more about this in our guidance on leaving the register.

I forgot to renew my registration. Can I still do the renewal application and pay the £90 fee?

You are required to submit a renewal application form, pay the registration fee and record CPD by 30 November every year to renew your registration. For this reason, we are not able to accept late renewal applications or registration payments.

As the 30 November deadline has passed and you did not renew your registration, you will need to apply to restore your registration if you would like to return to the register. Please read our restoration guidance before applying to make sure you provide all the required information and documentation. You will not be able to practise as a social worker unless you apply to restore to the register.

Please note: You cannot practise until your application is approved. Anyone who uses the title without being registered is committing an offence and may be prosecuted.

Questions about restoring your registration

How do I restore my registration?

If you already have a Social Work England online account, you can log in with your existing details and apply to restore your application.

If you have not activated your online account, you can email [email protected]. Please make the subject of your email ‘Request restoration account’. In your email, you should confirm:

  • the name you were last registered under
  • your date of birth
  • your previous registration number
  • the home postcode we’re likely to have on our system.

This will help us ensure that we’re giving access to the right person. You will then be able to apply online.

Please read our restoration guidance thoroughly before applying to restore your registration through your online account. This is to ensure that you provide all the required information to process your application.

Can I still practise as a social worker whilst I apply to restore my registration?

‘Social worker’ is a protected title. You cannot practise as a social worker unless you are registered with Social Work England. Anyone who uses the title without being registered is committing an offence and may be prosecuted.

Unless you receive written communication from us advising that you have been granted temporary registration, and your registration status on the website reads ‘temporary registration – coronavirus’, you will not be able to practise as a social worker.

We are working through restoration applications in the order in which we receive them. We will be in touch with the outcome within 20 working days. You can continue to practise with a registration status of 'temporary registration - coronavirus' whilst we process your application.

 

I was removed from the register and applied to restore my registration. How long until I am put back on the register?

Once we receive your application, we will aim to process this as quickly as possible, however please note that our guidance states that it can take at least 20 working days to process your application.

Please note, under the powers given to us by government, temporary registration remains in place for as long as it is required during the pandemic. All those who have not renewed their registration this year will now be given temporary registration status.

You can continue to practise with a registration status of 'temporary registration - coronavirus' whilst we process your application.

We deal with applications as effectively and efficiently as possible, but as the specialist regulator for social workers, our priority is to protect the public. We assess every applicant to ensure that they are capable of safe and effective practice and this takes time.

Once your application has been assessed, a member of the registration team will contact you regarding next steps.

 

​How do I appeal the decision to remove me from the register?

If we refuse your application to renew your registration and remove you from the register, you may have the right to appeal the decision.

However, you are not entitled to appeal if you did not:

  • submit an application/your application was incomplete
  • pay the registration fee, or
  • record CPD (by 22 December 2020)

More information can be found in our registration appeals guidance.​

I want to make a complaint about your decision to remove me from the register

Our website has clear guidance and information on renewing your registration, including a video walkthrough of the full renewal application form to show you how to complete this, and renewals FAQs which explained how you know if you have successfully submitted a renewal application.

Our priority is protecting the public and maintaining your registration means that we can ensure you are capable of safe and effective practice. As you have not applied to renew your registration, we cannot confirm this and therefore it is our duty as the regulator to remove you from the register for public protection purposes.

The feedback and complaints team will be able to investigate and provide feedback regarding any complaints you have about the handling of your situation by Social Work England.

However, they will not be able to consider complaints solely on our regulatory processes, such as the decision to remove you from the register because you failed to apply to renew, because these are governed by the regulations we follow.

It is extremely unlikely that your complaint would result in you being put back on the register.

The team will normally aim to provide a response within 20 working days of receiving your complaint. We encourage you to apply to restore your registration at the same time as submitting your concern to avoid further delays if you want to return to the register.

Submit a complaint

If I apply to restore my application, will I have to pay the registration fees again?

Whilst registration fees are non-refundable, if you apply to restore your registration, we will look at any fees paid in the renewal period and see if we can allocate that to your registration fee if your application is approved.

You will still be required to pay the restoration fee (£135) for us to assess your application.

How do I request a waiver for the restoration fee?

If you feel your personal circumstances should lead to the restoration fee being waived, you can write a letter to the head of registration for consideration.

Please note, we can only consider these requests from people who have applied for restoration and have paid the fee already. If the head of registration decides that your fee should be waived, it will be as a refund.

To submit a request, please send your letter to [email protected], including your restoration application number in the subject line.

Please note we are currently getting an incredibly high volume of enquiries. We will reply as soon as possible but response times are longer than usual.

For employers

I’m an employer. How do I search for my employees on the register to check their registration status?

You can search the register for up to 100 social workers. You can enter registration numbers into the search box, separating each number with a space or comma. You also have the option to download the outcomes of your search into a CSV file.

We’re currently updating the register to reflect the new registration year, which may take a number of days or weeks depending on a social workers CPD record and any declarations that have been made. This means that some social workers may still have a ‘registered until’ date of 30 November 2020 whilst the register is updated.

Social workers can continue to practise as a social worker whilst the register is being updated.

Delays in updating the register could be due to a social worker not recording CPD. If that is the case, they will be contacted by our CPD team regarding next steps. Alternatively, it could be due to us still considering any declarations that have been made.

Once an application to renew the registration is accepted, this will automatically be updated on our live register.

I'm an employer. One of my employees is showing as ‘temporary registration - coronavirus’ on the register. What does this mean?

Our registration renewal period runs annually between 1 September and 30 November. For a social worker to renew their registration, they are required to submit a renewal application form, pay the registration fee and record CPD by 30 November each year.

It is the responsibility of each individual social worker to ensure they maintain their registration. Our requirements are explained in our renewal guidance.

If your employee failed to renew their registration, they must apply to restore their registration as soon as possible.

However, under the powers given to us by government, temporary registration remains in place for as long as it is required during the pandemic. All those who have not renewed their registration this year will now be given temporary registration status.

Your employee can continue to practise with a registration status of 'temporary registration - coronavirus' whilst we process their application to restore.

It is also important to note that temporary registration will only remain in place until we are advised that the emergency is over from the Secretary of State. Once this happens, all temporary registrations will end 14 days after the date we are notified. We are not able to advise when the temporary register will close.

Temporary registration status does not give your employee the same rights as full registration status and they can be removed from the register at any time. If a concern is raised about them that meets our triage test whilst they have temporary registration, they will automatically be removed without an investigation.


Support

If you need support

We understand that this is a difficult time, however maintaining your registration with Social Work England is a mandatory part of being able to practise as a social worker.

Our registration periods are governed by our rules and regulations and we are unable to extend the renewal period.

We have sent many reminders by email, post and text message advising social workers to renew their registration. There is also lots of information on our website about the renewal requirements.

If you are feeling anxious about your finances, there is information about organisations that may be able to support you on our website, including:

  • Samaritans (to support with concerns over mental health)
  • Turn2Us and Citizens Advice (to support with money concerns) and
  • Shelter (to support with housing concerns for example if you’re unable to pay rent/mortgage due to not being able to work)
  • Acas (to provide advice about employment rights)
  • BASW

If you are concerned about your job, we would advise that you speak to your employer about your situation.

If you have any questions

Please email us including the following details to help us verify your identity:

  • Social work registration number
  • Registered email address
  • Date of birth

More information

Relevant rules and regulations

You are required to submit a renewal application form, pay the registration fee and record at least 1 piece of CPD by 30 November every year.

You are required to apply to restore your registration if you wish to practise as a social worker in the future after having been removed from the register.

You will not be able to practise as a social worker unless you apply to restore to the register. You cannot practise until your application is approved. Anyone who uses the title without being registered is committing an offence and may be prosecuted.

The renewal period runs annually between 1 September and 30 November.

If you feel your personal circumstances should lead to the restoration fee being waived, you can write a letter to the head of registration and attach it to your restoration application for consideration.

Registration fees are non-refundable, as it is your responsibility to renew your registration.

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