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Hearings support officer (multiple positions)

Job reference: 199

You will be the first point of contact for people attending fitness to practise hearings. Hearings support officers assist in the preparation for hearings, including corresponding with witnesses and social workers to explain the hearing process.

The role

These roles are a mixture of fixed term for 12 months and permanent.

Our fitness to practise function is how we consider and address concerns about a social worker’s practice. Once a concern has been through investigation, the case examiners decide whether a hearing is required. The concern about the social worker will be considered by a panel of independent adjudicators who decide whether the social worker’s fitness to practise is impaired.

You will be part of a team that schedules hearings and helps them to run smoothly. As part of the group of hearings support officers you will assist colleagues with administrative tasks for scheduling and holding a hearing, including sending important documents to all parties. The team engages with stakeholders, including witnesses and social workers, who need to know all about our hearing processes once their case is referred to a hearing. You will ensure that parties to a hearing are clear about the process and are offered support to engage and attend.


£22,695 per year, rising to £23,695 per year after successful completion of a 6-month probationary period.


Our offices are in Sheffield. We offer a hybrid model of working subject to business needs, so a mix of office working and working from home.

What you will do

  • First point of contact for enquiries into the hearings team, dealing with queries from social workers, witnesses, lawyers and members of the public.
  • Support the hearing case managers to schedule hearings and meetings and obtain dates of availability for social workers and witnesses to attend.
  • Provide high quality and professional customer service to people at all stages of the hearing process.
  • Work as a team to facilitate the running of in-person, hybrid or virtual fitness to practise hearings and meetings including supporting hearings officers with arrangements.
  • Review, redact and securely send information and documents to parties ahead of hearings and meetings.
  • Liaise with our external lawyers to ensure documentation and arrangements for witnesses are in place before and during the hearing.
  • Regularly exchange information with a range of people including social workers, witnesses and the adjudicators.
  • Provide support for vulnerable witnesses or social workers at hearings, solving issues and removing barriers to their participation.
  • Support the development and improvement of procedures, processes and templates.

Your skills and knowledge

  • Strong interpersonal and communication skills to work with a range of people sensitively and professionally; including witnesses who may be vulnerable, people with health concerns and people from diverse backgrounds.
  • Ability to quickly gain knowledge and understanding of policy, procedures, and guidance; and experience of applying these in your work.
  • Ability to work collaboratively with colleagues across the organisation.
  • Ability to handle sensitive and confidential information appropriately and follow data protection procedures.
  • Sensitive to the needs of others and flexible in your approach whilst managing expectations.
  • Strong IT skills with a good understanding of Microsoft programmes, including video conferencing and case management systems.
  • Ability to work creatively and proactively within a team to solve problems within a clearly defined procedural framework.
  • Ability to work under pressure to deadlines as part of a team in an organised and efficient manner, handling a busy and varied workload
  • Excellent attention to detail.
  • A demonstrable commitment to equality, diversity and inclusion.


If you have any queries about the appointment process, please contact [email protected].

How to apply

To apply, complete the application form. Please also complete our equality and diversity monitoring form.

We are recruiting for this vacancy on a rolling basis, which means applications will be reviewed when they are received, and they will fill up on a first come first served basis until all posts are filled. If you would like to apply, please complete the application form below - we will then retain your application on file and share your application with the hiring team.

If the vacancy you've applied for fills up before you've completed the application process, or you were not successful in obtaining an interview, we may suggest other roles with us for you to apply to which we feel you may be suitable for.

If you no longer wish for your application to be retained and put forward in this way, just let us know and we will ensure this is actioned.


Interview date: TBC

At interview we will seek to further understand your skills, knowledge, experience and motivation and test the key competencies of the role. If you are successful, we will undertake routine security checks.

Find out more about our application and interview process.

Want to know more about the role?

If you would like to discuss the role, please contact [email protected]

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