Experts by experience
Expert by experience partners –reimbursing expenses and involvement payments policy
Last reviewed: June 2020
- Why do we need this policy?
- Who needs to follow this policy and why?
- What’s our policy and how will we implement it?
- Roles and responsibilities
- Related policies, procedures and information sources
- Data protection, equality and diversity
- Appendix A, B and C
1. Why do we need this policy?
We (Social Work England) believe in the power of collaboration. We are committed to working with those that we regulate and members of the public with lived and learned experience of social work, to ensure that our services and policies are developed and shaped in collaboration with the people and communities that we serve.
As an organisation we are committed to involving Expert by Experience Partners wherever possible in our work. Expert by Experience Partners include registered social workers, representatives from employers of social workers, current students studying on a pathway into the profession, representatives from education institutions, and individuals with lived experience of social work (this may be an individual that has accessed a social work service or a carer).
Our aim is to actively seek input from Expert by Experience Partners to inform and help improve our work. This may be through a variety of approaches, including advisory groups and forums, and policy development.
Expert by Experience Partners bring a unique viewpoint to our work, and it is vital that we facilitate their involvement in order to understand their perspectives and learn from their experiences. Social Work England’s work with Expert by Experience also aligns directly with our corporate values, specifically, transparency and collaboration.
In recognising the contribution that Expert by Experience bring to our work, Social Work England aims to remove or minimise financial barriers that can prevent or discourage participation. Expert by Experience should not be out of pocket as a result of their involvement with Social Work England, so reasonable expenses will be reimbursed for voluntary engagement activities carried out by Expert by Experience on behalf of Social Work England.
In addition, some Expert by Experience groups can receive an “involvement payment” in recognition of the significant level of input, skills, expertise and experience that they contribute in volunteering.
Reimbursing expenses and offering involvement payments to Expert by Experience is intended to support inclusion and create incentive for active participation. It also supports people whose financial circumstances mean that they might otherwise be unable to volunteer and contribute their expertise.
This policy documents how Social Work England supports Expert by Experience to volunteer and be involved in our work through the reimbursement of expenses and the offering of involvement payments.
2. Who needs to follow this policy and why?
This policy applies throughout Social Work England and ensures consistency regarding the reimbursement of expenses and issuing of involvement payments to our Expert by Experience who volunteer and contribute their expertise.
This policy does not apply to Social Work England’s engagement with contracted self-employed partners, or organisations from which we procure specialist advice. It only applies to those Expert by Experience who volunteer to provide their expertise to Social Work England. For the avoidance of doubt, Expert by Experience are not employees, workers or agents of Social Work England.
This policy or Social Work England’s engagement of Expert by Experience does not intend to create any employment relationship either now or at any time in the future. This policy is non-contractual and may be withdrawn at any time at the discretion of Social Work England. It is not intended to be a legally binding contract between Social Work England and an Expert by Experience Partner(s).
3. What’s our policy and how will we implement it?
3.1 Policy principles
With regards to the reimbursement of reasonable expenses for Expert by Experience Partner(s), and making of involvement payments, Social Work England will:
- aim to remove financial barriers and encourage a wide range of Expert by Experience Partner(s) to participate, through the reimbursement of reasonable expenses in line with section 3 below.
- recognise the contribution of Expert by Experience Partner(s), through an involvement payment in line with section 4 below.
- recognise the contribution of Expert by Experience Partner(s) who participate on a voluntary basis, through a non-monetary gift in line with section 7 below.
- be open and transparent about whether expenses will be reimbursed and whether an involvement payment is applicable when an Expert by Experience Partner(s) volunteers to join one of Social Work England’s engagement activities.
- provide a named Social Work England employee (lead contact) who Expert by Experience Partner(s) can liaise with regarding expenses and involvement payments. Anyone experiencing specific barriers with support needs should contact their lead contact.
- actively seek a diversity of Expert by Experience Partner(s) and recognise the possibility that these people may have complex conditions or circumstances, and this may mean making bespoke arrangements to support people’s involvement. These will be agreed in advance with the Social Work England lead contact.
- aim to reimburse expenses incurred for voluntary engagement activities in a timely manner, recognising that this is essential for many people who are reliant on prompt payment, and failure to do this can seriously jeopardise their financial circumstances.
- work in partnership with individual Expert by Experience Partner(s) to ensure that we reimburse reasonable expenses in a way that is fair, feasible and best value when spending public funds. Our people and Expert by Experience Partner(s) have a responsibility to identify and use the most cost-effective options.
- ensure that all individuals who volunteer with Social Work England in an Expert by Experience Partner(s) capacity are always signposted to information, advice and support. This will enable an assessment of individual circumstances and potential impact of volunteering with Social Work England.
- recognise that we have a duty of care to take every possible step to prevent any negative impact arising from paying Expert by Experience Partner(s) an involvement payment.
3.2 Appointment of Expert by Experience Partners
Social Work England will use a variety of methods that are appropriate and proportionate to the type of work that is required when selecting Expert by Experience Partner(s). This may include, but is not limited to:
- acceptance of verbal expression of interest
- selection from written expression of interests
- application and interview process
3.3 Reimbursement of reasonable expenses
The reimbursement of reasonable expenses incurred for voluntary engagement activities should only be made to Expert by Experience Partner(s) that:
- have successfully been appointed as per point 1 above
- have signed an Expert by Experience Partner(s) Agreement (available in Annex A)
The below information outlines our principles, rules and thresholds as a non-departmental public body (NDPB) in relation to travel, subsistence and expenses incurred by Expert by Experience Partner(s) who volunteer to and attend advisory forums, and other engagement events and activities on behalf of Social Work England. This policy aims to provide a clear, consistent and accountable framework by which we demonstrate our use of resources and deliver services to the public in an effective and efficient manner.
This section will provide guidance regarding:
- the types of expenditure which can and cannot be reimbursed
- ensuring the public interest remains central to the decision-making process
- maintaining high ethical standards
- demonstrating Value for Money (VfM) within the decision-making process.
The principles outlined in this section complement the guidance on good governance as contained with the Corporate Governance Code and Managing Public Money. Expert by Experience Partner(s) must always ensure that their travel arrangements comply with the requirements set out in this policy before making a booking or incurring costs for which they intend to make a claim.
Any losses incurred regarding cancelled or unused travel and hotel bookings that cannot be refunded in full, must be notified to the lead contact immediately. All actual expense claims must be supported by receipts, other than mileage claims. All requirements and claims for travel, subsistence and expenses must be related to a genuine business need and be expenses that are incurred in respect of voluntary engagement activities.
When travelling by rail, EbE’s Partner must always travel standard class, preferably pre-booking their tickets to travel on specific (timed) trains. They may book an open ticket if they have no way of knowing what time their meeting or event will finish, in which case they should still book a restricted (timed) ticket for their outward journey.
First class travel can be booked where there are no standard class facilities, or on the rare occasions when first class travel is cheaper than standard class. All first-class travel must be pre-approved by the lead contact before booking. Failure to do so may lead to the request for reimbursement being denied.
Tube, Coach and Bus Travel
All tube, coach and bus fares will be reimbursed as incurred. We will refund the cost of all necessarily incurred journeys. A receipt or statement clearly indicating those journeys made will be required when claiming these expenses.
We encourage all parties to make use of public transport.
Taxi travel does not often represent value for money, therefore use of taxis may only be permitted and reimbursed in the following circumstance:
- where no public transport is available within a reasonable walking distance
- where the number of passengers dictates this to be cost-efficient
- public transport is infrequent and will lead to unreasonable additional travel time
- where disability or other special needs requirements would make use of public transport an inappropriate option
Mileage limits and allowances
Mileage allowances are applicable where an individual chooses to use a private vehicle as an alternative to public transport, for their own convenience and there is a benefit to Social Work England in so doing.
Mileage allowance payments
- Cars = 25 pence (per mile)
- Motor cycle = 20 pence (per mile)
- Bicycle = 10 pence (per mile)
- Passengers= 5 pence (per mile)
Reasonable car parking charges will normally be paid. The mileage allowance covers the full cost of using a private vehicle, for example fuel, insurance, road tax, servicing and wear and tear.
Charges and fines
Individuals will be responsible for ensuring:
- They have valid travel tickets for their journey
- Private or hire vehicles are legally parked
- All necessarily incurred toll or congestion charges are paid prior to reimbursement
- Any fines incurred by an individual whilst using their vehicle to travel for hearings or meetings, such as a speeding fine or other traffic violation, are paid.
We will not reimburse or accept any liability for fines levied as a result of penalty fares, parking tickets or late or non-payment of toll and congestion charges.
All necessarily incurred day subsistence expenses will be reimbursed on an actual cost basis within the following limits:
- Duration of qualifying travel and/or absence in that day is 5 hours or more = £5.00
- Duration of qualifying travel and/or absence in that day is 10 hours or more = £10.00
- Duration of qualifying travel and/or absence in that day is 15 hours or more = £25.00
The period of absence should be calculated on the actual time of absence based on departure time from home or office and time of arrival back to home or office, less the usual journey time from home to office.
Subsistence rates are fixed amounts toward the costs of meals and refreshments where the Expert by Experience Partner(s) is away from their home or normal place of work to attend a Social Work England advisory event or meeting as an invited Expert by Experience Partner(s). Where meals and refreshments are provided by us, they will not be able to claim the equivalent allowance.
Where meals and refreshments are provided by us, they will not be able to claim the equivalent allowance. Valid receipts will be required in order to claim actual costs spent.
Overnight accommodation covers an absence of 24 hours and where necessary will be arranged and paid for by us. Where the Expert by Experience Partner(s) has had to arrange their own overnight accommodation, we will reimburse actual rates up to the maximum overnight allowance (£75 per night).
Where the cost of a meal is not included within the overnight rate these can be claimed in line with the subsistence rates contained within this policy. Expert by Experience Partner(s) must settle the balance of their bill upon departure, covering any other reasonable costs incurred on departure.
Expert by Experience Partner(s) will be reimbursed for all necessarily incurred overnight incidental costs on an actual basis subject to this policy and the limits contained therein.
Child and other caring responsibilities
Child and dependent care costs will be reimbursed up to a maximum daily rate of £65 per child/dependent while an individual is away from home. Child/dependant costs will only be reimbursed when the care is not normally in place for that period of time and it is required to allow the Expert by Experience Partner(s) to perform their voluntary duties on behalf of Social Work England.
Care costs may only be claimed where an individual is the parent, or has daily responsibility for the child/dependant in respect of whom the allowance is claimed.
Payment will only be made if the replacement care giver is registered with the appropriate agency (Ofsted, CQC), and only against a valid invoice addressed to the individual with parental/dependant responsibility.
We will reimburse the cost of a personal assistant accompanying an individual to an advisory meeting or event in respect of Social Work England, where the attendance of the personal assistant is considered absolutely necessary for the Expert by Experience Partner(s) to be able to perform their voluntary duties, and the cost of the support worker is not covered by Access to Work funding, and the cost is only incurred in respect of the Expert by Experience Partner(s) performing their voluntary duties on behalf of Social Work England.
Reimbursement will be subject to receipt of an invoice; payment can be made to the individual required to attend, or the personal assistants directly. All necessarily incurred travel and subsistence costs of the personal assistant will be provided for by us subject to this policy and the limits contained therein.
Non-reclaimable expenses are identified as follows:
- alcoholic drinks
- tobacco products
- personal gifts
- hire or purchase of clothing
- ancillary hotel services e.g. spa/Pay-Per-View
- traffic/Parking fines and violations
Please note the above list is not exhaustive; if in doubt, Expert by Experience Partner(s) should consult with their lead contact.
How to claim expenses
All claims for expenses should be made using the form attached to this policy (Annex B). Completed claim forms should be returned to the lead contact who will approve the expenditure and pass the claim to our finance team for processing.
Forms will be made available at all events, and support provided to complete the form when required. Payments by us are limited to expenses incurred by the Expert by Experience Partner(s) at advisory meetings or events in the performance of their voluntary duties on behalf of Social Work England. Social Work England retains discretion to reject any claims made by Expert by Experience Partner(s) where receipts have not been provided, or an individual attended an advisory meetings or event without prior invitation, or where an individual has claimed expenses in contravention of this policy.
3.4 Involvement payments
Involvement payments will only be made to Expert by Experience Partner(s) that:
- have successfully been appointed as per point 1 above
- have signed an Expert by Experience Partner(s) Agreement (available in Annex A)
- are attending in a lived experience or student volunteer capacity.
For the avoidance of doubt, any Expert by Experience Partner(s) that is attending in a professional capacity and in receipt of a paid salary from an employer connected with the social work profession are not able to receive an involvement payment. This includes when attendance is through the use of annual leave.
Involvement payments will be made at the following rate:
- £15.00 per hour spent on engagement activities
Involvement payments may affect means tested benefits. All individuals that engage with Social Work England should be encouraged to seek professional independent advice before voluntarily attending any advisory events or meetings to ensure they are fully aware of any potential impact.
[In cases where the receipt of an involvement payment would have negative repercussions for the Expert by Experience Partner(s), individuals are able to engage with Social Work England waiving any form of involvement payment for volunteering. For the avoidance of doubt, Expert by Experience Partner(s) can claim reimbursement of expenses irrespective of the basis on which they are volunteering.]
How to claim involvement payments
All claims for involvement payments should be made using the form attached to this policy (Annex B). Completed forms should be returned to the lead contact who will approve the payment and pass the form to our Finance Team for processing. Forms will be made available at all events, and support provided to complete the form when required.
3.5 Tax and National Insurance
HM Revenues & Customs (HMRC) state that ‘payments for a service are earnings’. Expert by Experience Partner(s) must pay the appropriate tax and National Insurance on any income they receive to HMRC (above the individuals tax-free personal allowance). For the avoidance of doubt, this does not include direct reimbursement of reasonable expenses.
Social Work England actively seeks a diverse and inclusive approach to engagement. We recognise that some of our Expert by Experience Partner(s) may have complex conditions or circumstances which could potentially cause the registration as self-employed to become a barrier to engaging with Social Work England.
Social Work England aims to ensure that this does not constitute a barrier to engagement with us. Therefore, should Expert by Experience Partner(s) elect to receive involvement payments, they are able to receive involvement payments in the following ways:
- The individual registers as self-employed with HMRC and receives the full involvement payment. Individuals are then expected to liaise with HMRC and pay the appropriate tax and National Insurance contributions direct to HMRC. Evidence of self-assessment submissions must be provided to Social Work England when requested. See https://www.gov.uk/log-in-file-self-assessment-tax-return/register-if-youre-selfemployedfor more information.
- The individual will be paid through Social Work England’s payroll system. This will automatically deduct tax and National Insurance contributions. Individuals who are not required to pay tax and/or National Insurance contributions should contact HMRC directly to apply for the appropriate refund. For the avoidance of doubt the Expert by Experience Partner(s) will not be classed as employed or having worker status under employment law.
Please note that the information provided in this policy relating to tax and National Insurance contributions are for guidance only. Expert by Experience Partner(s) should always be advised to seek professional independent advice in relation to tax and National Insurance contributions for their personal circumstances.
Rules and guidance that come from the HMRC are subject to change, and as such all Expert by Experience Partner(s) should be encouraged to regularly check the impact of engaging in Social Work England’s activities with a professional advisory service. Professional advice can be obtained from:
Citizens Advice Bureau (https://www.citizensadvice.org.uk/about-us/contact-us/contact-us/contact-us/) (Tel: 03444 111 444)
HM Revenues and Customs (https://www.gov.uk/government/organisations/hm-revenue-customs) (Tel: 0300 200 3310)
3.6 Involving people in receipt of state benefits
Social Work England actively seeks a diverse and inclusive approach to engagement. We recognise that some of our Expert by Experience Partner(s) may have complex conditions or circumstances and may be in receipt of state benefits. Social Work England aims to ensure that being in receipt of a state benefit does not constitute a barrier to be able to volunteer with us.
All individuals who are interested in volunteering with Social Work England as an Expert by Experience Partner(s) must be made aware of the benefit conditions that are required by the Department for Work and Pensions (DWP). The DWP recognises co-production and understands that ‘service user involvement’ is not the same as work and should not be used to assess an individual’s capacity to be able to undertake work. The DWP use the phrase ‘service user’ which is reflected in the template letters available in Annex C.
Involvement payments may affect an individual’s means-tested benefits. There is a risk that an individual’s benefits can be stopped in circumstances where people fail to obtain the appropriate permission from DWP for earnings or failure to inform the DWP that work has been undertaken.
Reimbursement of expenses are ignored and should not affect benefits. Further information about benefits can be accessed on the SCIE Website and there is also DWP guidance for staff who make decisions about benefits.
Expert by Experience Partner(s) are able to volunteer with Social Work England but decline to receive any involvement payment to avoid having negative repercussions on their state benefits.
Please note that the information provided in this document relating to benefits are for guidance only. Expert by Experience Partner(s) should always be advised to seek professional advice in relation to impact on benefits for their personal circumstances.
Rules and guidance that come from the government are subject to change, and as such all Expert by Experience Partner(s) should be encouraged to regularly check the impact of engaging in Social Work England’s voluntary activities with a professional independent advisory service.
A suite of letter templates are available in Annex C to support individuals to inform JobCentre Plus of their involvement with Social Work England.
Professional advice can be obtained from
- Citizens Advice
- Disability Rights UK
- The Social Care Institute for Excellence (SCIE).
- Jobcentre Plus
- HM Revenue & Customs
- Department for Work and Pensions.
3.7 Rewarding volunteers
In instances where Expert by Experience Partner(s) volunteer with Social Work England but choose not to receive an involvement payment, Social Work England at its own discretion may choose to provide a low value gift or organise a celebration event as a thank you to volunteers.
3.8 Expert by Experience Partner agreement
All Expert by Experience Partner(s) that participate in voluntary advisory activities will be expected to sign a basic, non-legally binding agreement with Social Work England that outlines mutual expectations in the following areas:
- What the Expert by Experience Partner(s) can expect from Social Work England.
- What Social Work England expect from the Expert by Experience Partner(s).
- Reiteration to seek independent professional advice before commencement of advisory activities.
A draft agreement is available in Appendix A.
If this policy isn’t followed, the most appropriate course of action will be agreed between the policy owner and the HR manager, dependent on the circumstances.
4. Roles and responsibilities
4.1 The Expert by Experience Partner(s):
- must always ensure that your travel arrangements comply with the requirements set out in this policy before making a booking or incurring costs for which you intend to make a claim. Any losses incurred regarding cancelled or unused travel and hotel bookings that cannot be refunded in full, must be notified to your lead contact immediately.
- all actual expense claims must be supported by receipts, other than mileage claims.
- should seek independent professional advice regarding their personal circumstances to ensure that engagement does not have negative repercussions on income.
4.2 Social Work England’s head of strategic engagement:
- is, within the requirements of this policy, free to decide the best course of action for the inclusion of Expert by Experience Partner(s). All expenditure incurred will be met from their respective budget.
- will identify a lead contact for each Expert by Experience Partner(s)
- is responsible for approving Expert by Experience Partner(s) volunteer roles
4.3 Social Work England’s lead contact:
- is responsible for selecting appropriate Expert by Experience Partner(s) to undertake co-production voluntary activities
- must authorise reimbursed and involvement payments under this policy. This includes:
- ensuring that travel and associated expenses are wholly necessary for the effective and efficient delivery of our business/objectives and incurred in the performance of the EbE Partner’s duties
- that proposed bookings and/or claims are in line with requirements set out in this policy e.g. hotel costs are within the agreed thresholds, subsistence claims are for actual receipted amounts within expenditure limits and reflect the actual hours committed in respect of the specific claim being made.
- providing day-to-day support to Expert by Experience Partner(s), including acting as first point of contact for any queries.
- obtaining signed terms and conditions from Expert by Experience Partner(s).
- Must signpost Expert by Experience Partner(s) to seek appropriate independent advice in advance of involvement with Social Work England engagement activities.
4.4 Social Work England’s finance team will be responsible for:
- ensuring that all claims are in line with the requirements of this policy
- validating the coding of all expenses to the specific areas of work or budget lines
- ensuring all expenses claims are supported by receipt evidence
- where any errors within a claim are highlighted, or misuse of the policy is evident:
- act to rectify the error and recover any monies that may have been over-claimed
- monitor future claims for compliance with this policy
- take further any training/disciplinary action where necessary.
4.5 Social Work England’s accounting officer:
The accounting officer’s responsibilities apply to the whole organisation and underpin the operational and strategic achievement of objectives. The AO responsibilities are summarised by the standards listed below:
Regularity and propriety
- Securing Treasury approval for any expenditure outside the normal delegations.
Affordability and sustainability
- Respecting agreed budgets and avoiding unaffordable longer-term commitments, taking a proportionate view about other demands for resources.
Value for Money
- Ensuring that the organisation’s procurement, projects and processes are systematically evaluated to provide confidence about suitability, effectiveness, prudence, quality and good value.
- The accounting officer should personally approve and confirm their agreement to all statutory documents, committee papers and major project or policy initiatives before they proceed.
Management of opportunity and risk
- To achieve the right balance commensurate with the organisation’s business and risk appetite.
Learning from experience
- Using internal feedback (e.g. through managing projects and programmes), and from right across the public sector.
Accounting accurately for the organisation’s financial position and transactions
- To ensure that its published financial information is transparent and up to date; and that the organisation’s efficiency in the use of resources is tracked and recorded.
5. Related policies, procedures and information sources
Expert by Experience Partner volunteer agreement with people who have lived experience of Social Work(see appendix A)
Expert by Experience Partner claim form (see appendix B)
Letter Templates (see appendix C)
MS Word versions of these appendices can be requested from Joe Stockwell, partner contracts and quality assurance manager.
6. Data protection, equality and diversity
A data protection impact assessment (DPIA) and equality impact assessment (EIA) have been completed for this policy.
If you have a query about this policy, please contact Joe Stockwell, partner contracts and quality assurance manager.
8.1 Expert by Experience
Registered social workers, representatives from employers of social workers, current students studying on a pathway into the profession, representatives from education institutions, and individuals with lived experience of social work (this may be an individual that has accessed a social work service or a carer).
8.2 Involvement payment
Payments offered in recognition of the significant level of input, skills, expertise and experience that they contribute in volunteering.
8.3 Mileage allowance payments
Payments made to cover the usage of a private vehicle
8.4 NDPD (non-department public body)
Body which has a role in the process of national government but is not a government department or part of one and which accordingly operates to a greater or lesser extent at arm’s length from ministers. NDPBs have different roles, including those that advise ministers and those which carry out an executive or regulatory function. They work within a strategic framework set by ministers.
8.5 Subsistence meals and any other necessary costs of travelling
For example parking charges, tolls and congestion charges.
8.6 Value for Money (VfM)
Is the achievement of the most desirable outcome given expressed or implied restrictions or constraints e.g. financial resources, time.
Last reviewed: June 2020
Policy owner: Tracy Watterson, assistant director – people and business support
Policy reference: POL_EBE_01