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How we operate

Information about how we make decisions, our policies and procedures, service standards and procurement of goods and services.

How we make decisions

We make our decisions based on a scheme of delegation which enables us to carry out our functions effectively.


For information about how we procure goods and services and our best practice principles.

Service standards

We are committed to working collaboratively and are in the process of co-designing our service standards with the sector.

Policies and procedures

Including recruitment, equality and diversity, financial, data and information, complaints and board policies.

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