Registration and advice officers x5
Job reference: 166
We're looking for customer focused and conscientious officers to join the team responsible for the registration of qualified social workers and ensuring that the register is up to date and accurate. The team provides advice and guidance to all people who contact us.
We have the following roles available:
- One fixed term role from 1 July 2021 to 31 March 2022
- 3 fixed term roles from 2 August 2021 to 31 January 2022
- One fixed term role (maternity cover) to start as soon as possible until September 2021
The salary is £22,445 rising to £23,445 per annum after successful completion of a 6-month probationary period.
This role is based at our Sheffield office, a 10-minute walk from the train station. Due to the current circumstances, we are currently working from home. You will be provided with all necessary equipment and your induction will take place remotely.
What you will do
Successful candidates will play a key role in delivering a high quality registration and advice service to social workers and the public.
- Undertake assessment and processing of applications for registration, renewal and restoration to our register, ensuring that all evidence provided, including where appropriate CPD, meets relevant criteria, and is carried out within set key performance indicators (KPIs) and service level agreements (SLAs)
- Request outstanding documents or evidence in support of registration activities where required in compliance with procedures and timescales.
- Ensure the accuracy and integrity of the register of social workers in England
- Where necessary, collect payments for registration, renewal and restoration to our register, including the regular chasing of outstanding payments and reconciliation of payments received.
- Assist with the review and updating of departmental standard operating procedures as required.
- Contact unsuccessful applicants by email, telephone or letter to advise them on further action or next steps necessary in order for them to secure registration with us.
- Liaise with colleagues throughout the organisation to ensure applicants and registrants are dealt with effectively.
- Ensure complaints are responded to effectively and efficiently in accordance with our complaints policies and procedures.
- Act as the primary point of contact for the organisation and assess and respond to queries and requests from all stakeholders efficiently and effectively, in line with our KPIs, SLAs, and policies.
- Carry out any such other reasonable duties as may be assigned from time to time.
Your skills and knowledge
- An excellent working knowledge of databases and comprehensive records maintenance including a proven ability to use Microsoft Office applications to intermediate level.
- Strong customer service skills, and the ability to deal sensitively and effectively with a range of stakeholders, managing their needs and requests in a timely manner.
- Ability to work carefully within agreed parameters to strict deadlines and manage and deliver on time even with competing priorities.
- Ability to deal discretely and sensitively with confidential and personal information including details of health and character, financial details and convictions.
- Excellent written and verbal communication skills, ability to draft clear and comprehensive correspondence and to present information on complex issues clearly in telephone discussions or written correspondence.
- Excellent organisation and time management skills and the ability to manage a number of different tasks while maintaining a high degree of accuracy and attention to detail.
- Commitment to ensuring quality and accuracy of work.
- Ability to work cross-organisationally, working well with others and responding positively, creatively and supportively to a variety of colleagues while maintaining high and consistent standards.
- Commitment to own training and development and induction, training and mentoring of colleagues.
- Ability to work well in a team with a proactive, collaborative and reliable approach to team-work, and strong personal resilience.
- Commitment to continuous service improvement: both in suggesting new, more efficient ways of working and in learning and following improved ways of working.
- A proven role model for respectful, open and honest behaviour including a demonstrable commitment to equality and diversity in service delivery.
If you have any queries about the roles or the appointment process, please contact [email protected]
Online recruitment session
We will be holding online recruitment sessions for this role on Wednesday 9 June at 12.30pm to 1pm and 5pm to 5.30pm. This will be a chance to:
- hear more about the role
- understand what we're looking for through the application process
- ask any questions you may have.
Please email [email protected] by Monday 7 June if you would like to attend. We will then send you a confirmation email.
How to apply
Interview dates: 22 June to 24 June 2021
At interview we will seek to further understand your skills, knowledge, experience and motivation and test the key competencies of the role. If you are successful, we will undertake routine security checks.